Please ensure you follow these simple but very essential safety precautions as we want you to have a safe and memorable experience each time you light your dew candle. Failure to follow instructions could result in fire, injury and/or property damage.
- ALWAYS remove your candle from all packaging prior to lighting. When you light your candle for the first time, it is very important to ensure you trim the wick to 6mm and burn it for approximately 1 hour of burn time per inch of surface diameter, or until your candle has a complete melt pool (a melt pool is when your candle melts from the jar’s edge to edge) – this will prevent your candle from tunnelling down the middle.
- ALWAYS keep your burning candle out of reach of children and pets.
- NEVER leave a burning candle unattended and always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.
- NEVER touch or move a burning candle when the wax is liquid as the glass container may become hot – wait for the wax to set and the candle to cool before handling it.
- KEEP burning candles out of draughty areas, vents, ceiling fans and air currents as this may cause your candle to smoke. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.
- ALWAYS burn candles in a well-ventilated room. Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.
- NEVER burn a candle on or near anything that can catch fire. Never burn on or near porous, flammable, heat sensitive surfaces, or on or near electrical appliances and always keep away from any external heat sources as well as furniture, curtains, bedding, carpets, books, paper, flammable decorations, etc. A burning candle may generate a lot of heat above the flame so always position it well away from any combustible materials.
- ALWAYS burn on a suitable candle plate or tray; never use the lid – the plate should be heat resistant, sturdy, and large enough to hold the candle container. Be sure the candle holder is placed on a stable, heat-resistant surface and not directly on a table or any surface that may get damaged. This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking. Under no circumstances should you place your candle directly onto any antique, valuable or highly polished furniture.
- NEVER use a sharp object or a knife to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.
- ALWAYS place burning candles at least three inches or 10cm apart from one another. This helps ensure they don’t melt one another or create their own drafts to cause improper burning. Candles that are burnt too close together will affect each candle’s burn quality, which may cause candles to collapse and not burn to their maximum burn times.
- DO NOT burn for longer than 3 hours. To ensure a cleaner and longer burn, ALWAYS keep the wick trimmed to approximately 6mm or 1/4 inch and keep the wax pool free of wick trimmings, match debris, dust or any foreign particles – this will promote an even burn while helping to eliminate smoking and dripping. We cannot stress enough the importance of ALWAYS trimming your wicks at all times as failure to remove the black mushroom of the wick may lead to a wax pool fire (this is where the entire candle may appear to ignite when a hot piece of untrimmed wick falls into the melted wax and ignites it). Even the most expensive candle will deposit carbon on glass if the wick is not trimmed or the candle is exposed to any draughts – wipe any build up with a damp, clean cloth once your candle has completely cooled. Use a wick trimmer to trim your wick.
- DO NOT burn your candle all the way down. As a margin of safety, extinguish the flame when the wax reaches ½ inch from the bottom of the container or when 2 inches of wax remains in a pillar candle. Use only a candle snuffer to extinguish the flame as it is the safest way to prevent hot wax splatters. Alternately, you can use a wax dipper. Blowing out a candle is not recommended as the liquid wax may splatter and the wick may continue to glow and emit smoke. Never extinguish candles with water – the water can cause the hot wax to splatter and might cause a glass container to break.
- DO NOT burn your candle if the glass container is chipped, broken or cracked.
- ALWAYS extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high. The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.
- ALWAYS light all the wicks in multi-wicked candles i.e. if your candle has 2 wicks, both wicks should be light at the same time and for the same duration. The same would apply for 3, 4 or 5 wicked candles.
- Never use a candle as a night light.
- Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure.
- ALWAYS store your candles in a dry, cool place, away from dust, harsh lights and direct sunlight as this may assist in avoiding them from melting, cracking or fading as candles are sensitive to temperature and light. Store your candles in an upright position and don’t leave your candles in your car on a warm day.
PLEASE NOTE:
All dew candles are used at your own risk. We are confident that by following these simple but very essential instructions, you will have an enjoyable experience from your dew purchase. Please note that dew does not accept any responsibility for any damage caused as a result of the misuse of its products. The extent of our liability is that we offer a money back guarantee on all our products.
Information on Wax Pool Fires : It is important to follow all candle care instructions as failure to do so increases the risk of a wax pool fire significantly. If the candle wax pool becomes superheated, the candle may spontaneously erupt into flames; the candle glass jar can also shatter. Superheated wax pools can be caused by a deep wax pool from being near a secondary heat source or from burning too long – this forms more vapour and the vapour is what burns; wick debris or accumulated dust catching fire as the candle burns down; a breeze or draught, that can increase the oxygen supply fanning the flames and/or cause the flame to burn directly against the wax; and/or incorrect long term storage which can increase volatility. Do not panic in the event of a ‘wax pool fire’. The fire will remain localised if there in nothing flammable near the candle. Do not touch or move the candle whilst on fire and never throw water on the fire as this will cause the ignited wax to spread and never blow the candle out. Use a fire blanket or use a fireproof container such as a steel pan which can be placed over the burning candle as long as it completely seals off the air – this will starve the oxygen supply to the candle. Please wait until the candle is completely cool before touching it again.
GENERAL DISCLAIMER
While every effort has been made to ensure accuracy and completeness, no guarantee is given nor responsibility taken by dew Candles for errors or omissions in this information and dew Candles does not accept responsibility in respect of any information or advice given in relation to or as a consequence of anything contained above. The above information is issued by dew Candles for guidance only and we acknowledge that other important precautions may be applicable and that are not contained in this document. Therefore, we take no liability for the information contained above in any way, shape or form and we recommend that you seek further information from the relevant authority.
