dew Candles (ABN 42531830078) (“dew”) is fully committed to protecting your privacy. This means that we do not rent, sell or distribute any of your personal information and we do not disclose your personal information to any third party other than as set out below.
This Privacy Policy sets out how we will administer the personal information that we collect about you. Where the Policy refers to our Website, it refers to www.dewcandles.com.au.
Collection and Use
We may collect, and you may provide, personal information to dew for an assortment of reasons which we will disclose to you, including to purchase products; to receive direct marketing information from dew; to facilitate our relationship with you by email and through our Website; and to report to you and deal with your returns or complaints. We collect information that is reasonably necessary for facilitating our relationship and providing you with our services. If you do not provide your personal information, we will not be able to provide you with these services.
When you provide personal information, such as your name, address, mobile number, email address, and credit card information, you consent to dew using or disclosing your personal information for the purpose specified to you at the time of collection, or for another purposes if:
- you would reasonably expect us to use or disclose such information for that other purpose (for example, you would reasonably expect us to disclose your contact details to our freight agents if we have to deliver products, to service providers we use to manage our online relationship with you, such as: our payment service provider, PAYPAL, to debit and credit payment; or
- that other purpose is related to the purpose specified to you at the time of collection (for example, we would need to disclose your credit card details to a bank to credit your account in the case of a refund; or
- where we are permitted or required by law.
Unless it is impractical, you may use a pseudonym when you deal with us. For example, we will not be able to complete your purchase, if your pseudonym does not match your credit card details, or you give a false name and the freight company will not deliver to you.
We will not collect your information from a third party unless you have consented, or it may be implied that you consented to the collection at the time.
We may disclose personal information to our related companies in Australia, but only for the same purpose for which it was collected. dew may de-identify information and share non-personal, non-individual information with our partners in aggregate form for research analysis. For example, we will not show that you purchased a specific item but rather, how many customers purchased that item.
When you browse through our Website, we collect information on the efficiency and working of our Website. This information includes the browser used, paths taken when moving through the Website, and the number of times a web page is accessed. This information is used to personalise and improve your shopping experience. If you use our Website, you agree to personal information you provide being collected and used in this way.
If you use any of our services, and we think you might benefit from using another service we offer, we may send you an email telling you about it.
Direct Marketing
We will communicate directly with you by email to promote our goods and services through an email. We may collect this information from you directly or through our Website, or from other traders where you have requested information about dew from that trader.
You may easily request not to receive direct marketing material or other email communications by sending us an email requesting the same.
Cookies
We use a cookie to track your “Cart” during your visit.
A cookie is a small piece of information that a server sends to a client. When you visit a Website with cookie capabilities, its server sends certain information about you to your browser which is stored on your hard drive as a text file. At some later time (such as returning to the site the next day), the server retrieves the cookie. It’s a way for the server to remember things about you. Cookies are not usually nefarious in their purposes and one site’s cookies cannot be accessed by another site.
You may experience trouble when using our Website if you do not have cookies enabled. You can check your cookie setting in Internet Explorer via the Tools, Internet Options menu, and then the privacy tab. Our site requires a medium setting. If you have your privacy settings set too high or are blocking cookies you will not be able to create a Cart and we cannot provide you with online services.
Security
We will take all reasonable steps to ensure that your personal information is protected from interference, misuse, and loss, as well as disclosure, modification, and unauthorised access.
However, unfortunately, due to the nature of the internet, security of your personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, dew shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage or loss that may result from you transmitting information to us in connection with this Website.
Access to Personal Information
We will take reasonable steps to ensure that your personal information which we collect, use or disclose is complete and up-to-date.
We will take reasonable steps to correct personal information we hold if it is incomplete or inaccurate on your request. In most cases, you will be able to correct the information yourself online, for example when you go to the “checkout” to purchase goods or respond to offers.
We reserve the right to refuse your request for correction or access if we are legally entitled to do so.
Revision of Privacy Policy
dew reserves the right to revise, modify, or change this Privacy Policy in order to comply with any applicable laws or for any other reason at any time. You agree to check the Privacy Policy periodically to read about any revisions, modifications, or changes to the Policy, and each time you submit personal information or order online.
Issued November 2020.
